SHIPPING & DELIVERY
All sales, deliveries, returns and customer support via this Website are fulfilled by an authorised 3rd party service provider, Online Sneaker Supply Corp. (OSSC).
CAN I TRACK MY ORDER?
Once the order is shipped, a tracking number will be emailed. If you created an account on our site, you will also be able to login to view tracking information as well as account information, address book, and order history. You can use the shipment tracking number by visiting www.fedex.com or www.canadapost.ca.
If you have any questions about tracking your shipment, please contact us!
WHERE CAN I SHIP MY ORDER TO?
Billing and shipping addresses must be within Canada. We do not offer international shipping and are unable to ship to PO boxes, re-shippers, or package forwarding services.
If you are located outside any of the above specified countries please visit one of our International Converse websites listed below:
DOES CONVERSE SHIP TO PO BOXES?
Unfortunately, buyconverseshoe.com does not ship to PO boxes at this time. We apologize for the inconvenience.
MY ORDER DIDN’T ARRIVE.
If your order didn’t arrive on the expected delivery date please get in contact with our customer service department, contact us.
CAN I CHANGE MY DELIVERY ADDRESS?
If you would like to change the delivery address please contact us.
CAN I SHIP WITH EXPRESS / PRIORITY SERVICE?
Unfortunately, buyconverseshoe.com does not offer express / priority service at this time. We apologize for the inconvenience.
HOW LONG BEFORE I RECEIVE MY ORDER?
Orders typically leave our warehouse within 25 full business days. Items that cannot be shipped within two business days will be clearly marked on our product description pages. Please note, shipping companies do not deliver on Saturday or Sunday. Business days are Monday through Friday.
Shipping charges are refunded if:
We ship an incorrect product
A product was shipped from our warehouse broken or defective
A product was damaged during shipping